Juniper & Me

PRIVACY POLICY

Who we are
Juniper & Me (“we”, “our”, “us”) is the data controller responsible for your personal data collected through this website and during the course of providing our products and services.
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: info@juniperandme.co.uk

What data do we collect?
In order to respond to quote requests, fulfil orders placed via the website, email, telephone or in person, or answer queries, we will need to collect your personal data including your name, address, telephone number and email contact details.
Payment information may also be collected where required to process invoices and payments for your order. However, payment card details are processed securely via our payment providers and are not stored directly by Juniper & Me.

Why do we collect data?
We collect and process data for the following purposes:

• To provide and operate our services

• To provide ongoing customer assistance and support

• To contact visitors and customers regarding orders, quotations and service-related communications

• To provide marketing communications where consent has been given

• To create aggregated statistical and non-personal information to help improve our services

• To comply with applicable laws, accounting requirements and regulations

• To arrange delivery of goods via our delivery partners
   

Legal basis for processing your data
We process your personal data under one or more of the following lawful bases under UK GDPR:

• Contractual necessity, where processing is required to fulfil an order, provide a quotation or supply our services

• Legitimate interests, for customer communications, service improvements and business administration purposes

• Consent, where you have opted in to receive marketing communications or accepted cookies requiring consent

• Legal obligations, where we are required to comply with legal, accounting or regulatory requirements
   

How will we collect your data?
You will directly provide us with data and information via our website contact or quotation forms, email, telephone or when placing an order.

There is a quote form on our website where consent to us collecting and processing your data may be confirmed by selecting the relevant tick box.

How will we use your data?
We use your data to contact you, fulfil and process your order, provide bespoke quotations and supply further information relating to your purchase.
We may use and share your address and contact information with delivery partners to arrange shipment of items ordered.
We may also process payment information to complete your purchase.
We may contact you regarding your order or requirements via:

• Email

• Telephone

• Text message

• WhatsApp

• Social media platforms
   

Artwork uploads and third-party embroidery digitising
As part of our bespoke embroidery and monogram services, customers may submit artwork, logos, monograms, images, text, design concepts or other creative materials (“Artwork”) for embroidery digitisation and production purposes.
Where required to fulfil your order, Juniper & Me may share submitted Artwork and limited related order information with trusted third-party embroidery digitising providers solely for the purpose of creating embroidery digitised files and preparing designs for production.

Information shared may include:

• Submitted artwork, logos, monograms or design files

• Order references and design instructions

• Embroidery specifications, thread colours and sizing information

• Product details relevant to production requirements
   

Our third-party digitising providers process submitted Artwork solely for the purpose of creating embroidery files and supporting fulfilment of your order. They are not authorised to use, reproduce or retain Artwork for unrelated purposes.

By submitting Artwork, you confirm that:

• You own the Artwork or have obtained the necessary permissions, licences or rights to use it

• The Artwork does not infringe third-party intellectual property rights, including copyright, trademarks or design rights

• You authorise Juniper & Me to process the Artwork for order fulfilment purposes
   

Artwork files and associated design information may be retained for administrative purposes, repeat orders, customer support, design proofing and production records in accordance with our retention practices.
Where third-party suppliers are located outside the United Kingdom, appropriate safeguards will be applied where required under applicable data protection legislation.

Marketing communications
Where you have opted in, we may use your contact details to send newsletters, product launches, promotional communications and marketing updates.

You may unsubscribe at any time by selecting “unsubscribe” within communications or by contacting us directly.
You may update your marketing preferences at any time.

How will we store your data?
Our website is hosted on a third-party web development and design platform which provides us with the online services required to operate our business and process orders.
Data may be stored within secure databases, applications and hosting environments protected by security measures including firewalls.
All payment gateways used by our business adhere to PCI-DSS standards to help ensure secure handling of payment information.
If you place an order offline or via email, personal information may be temporarily stored on password-protected devices and systems solely for the purpose of fulfilling your order.
We retain personal and order information for up to 7 years from the order date to comply with accounting, taxation and legal obligations unless deletion is requested sooner where applicable.
Your rights

You have the right to contact us at info@juniperandme.co.uk at any time to request:

• Information about and access to the personal data we hold about you

• Correction of inaccurate personal information

• Deletion of your personal data where applicable

• Restriction or cessation of processing of your personal data

• Withdrawal of consent where processing relies on consent
   

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

COOKIE POLICY

What are Cookies and how do they work?

Cookies are small text files stored on a visitor’s browser or device.
They are used to remember settings, preferences and actions taken on the website and help improve future browsing experiences.
Most cookies used by our website are considered essential, although some optional cookies may require consent.
When you visit our website, a cookie banner may request your consent to accept optional cookies and provide choices regarding cookie preferences.
Cookies may provide information regarding how visitors use our website and services to help improve website functionality and customer experience.

Third-party cookies and opting out
Our website may use third-party applications or integrations (for example analytics or advertising tools) which may place additional cookies.

You may adjust browser settings to refuse cookies, although this may reduce website functionality.
Please contact us using our website contact form or email if you have any questions regarding how we collect, store or process personal data.

We reserve the right to update this Privacy and Cookie Policy from time to time. Changes will be published on this page and the “Last Updated” date amended accordingly.

Last Updated: May 2026