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Embroidery & Monogramming

Terms and Conditions

Please also read our Privacy Policy on our website

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions carefully before continuing to use or browse the website or place an order.

Application

1.                These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Juniper & Me Ltd whose trading name is Juniper & Me a company registered in England and Wales under number 14490842 whose registered office is at 17 Seymour Drive,  Marden,  UK, TN12 9GS with email info@juniperandme.co.uk;   telephone number +447931755681; (the Supplier, Company or us or we).

2.                These are the terms on which we sell all Goods to you. By browsing, visiting, registering, emailing or ordering any of the Goods, you agree to be bound by these Terms and Conditions.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

3.                 Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

4.                Contract means the legally-binding agreement between you and us for the supply of the Goods;

5.                 Delivery Location means where the Goods are to be supplied, as set out in the Order;

6.                 Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7.                 Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

8.                  Order means the Customer's order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website;

9.                  Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10.                 Website means our website www.juniperandme.co.uk on which the Goods are advertised.

Goods

11.                   The description of the Goods is as set out in the Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size, placement of design and colour of the Goods supplied. We cannot be held responsible for any colour discrepancies on ordered embroidered napkins and bows or other goods as it will depend on the devices and monitors used to view them on and materials sent from our suppliers, which may be subject to colour variations beyond our control.

If an item has been accidentally incorrectly priced on the website we are under no obligation to sell it at that price.  We will instead contact you and offer you the choice of paying the difference (or receiving a refund if the price is lower) or you will be offered a choice of a refund.

12.                   In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate at the time of ordering. We may provide guidance but all responsibility for final order colours, size and design ordered remains your responsibility.

13.                   All Goods which appear on the Website are subject to availability.

14.                   We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information and Registration to Order Online

15.                   When registering to use the Website you may be asked to set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

16.                   We retain and use all information strictly under the Privacy Policy.

17.                   We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

18.                   The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

19.                   The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

20.                   A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). We will confirm when the goods have been despatched. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

21.                   Any quotation is valid for a maximum period of 14  days from its date* (*wedding fair quotes are valid for 7 days after the show date that you attended), unless we expressly withdraw it at an earlier time.

22.                   No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

23.                   We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g., by giving you rights as a business.  Our goods are sold for personal use only, and they must not be re-sold or supplied for commercial use or financial gain.

Price & Payment

24.                   The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. We do not allow discount codes to be used on sale items.

25.                   Prices and charges include VAT at the rate but only if applicable to goods at the time of the Order.

26.                   For online orders you must pay by submitting your credit or debit card details with your Order online and we can take payment immediately or otherwise for a bespoke order via bank transfer or card payment before delivery of the Goods.

Delivery

27.                   We will deliver the Goods, to the Delivery Location supplied by you by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days* (*excludes pre-arranged wedding order dates and applies to the UK only. International orders may take up to 45 days) after the day on which the Contract is entered into.  They will be sent using a tracked delivery service and depending on value, must be signed for at delivery.  If you are not able to receive your order you will need to reschedule directly with the couriers delivering the goods. See our Delivery & Returns page for further information  on our delivery policy.

28.                   In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a.   we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b.   after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

29.                   If you treat the Contract at an end  (please note - all bespoke and made-to-order goods orders are non-refundable or returnable) , we will (in addition to other remedies) promptly return all payments made under the Contract. See our Cancellation Policy for further information.

30.      See our full cancellation policy below and read our Delivery & Returns page for more information on these policies.             

31.                   If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

32.                   We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not be liable to pay them.

33.                   You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

34.                   If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

35.                   The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. If a fault is found please notify us be email within 24 hours at info@juniperandme.co.uk. We hope to offer a resolution if a fault is found to exist and which we agree is a fault.

Risk & Title

36.                   Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

37.                   You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation 

Withdrawal, returns and cancellation

38.                   You can withdraw the Order by telling us before the Contract and payment is made if you simply wish to change your mind and without giving us a reason, and without incurring any liability. However, we will not accept cancellation on bespoke or made-to-order goods that we have received payment or part-payment for, as detailed below in point .39 of these terms:

39.                   This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:

a.   Goods -  including napkins and bows that are ordered to your specifications, or made or cut-to-order or are clearly personalised;

b.   goods which are liable to deteriorate or expire rapidly.

40.                   Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

a.   in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

41.                  a) Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. However, this does not apply to bespoke or personalised or made-to-order orders, which are non-returnable or refundable as set out in our Terms & Conditions above and in our Delivery & Returns policy.

                       b) All wedding show special promotion orders are subject to a 50% non-refundable deposit* and cancellation fee at the time of ordering. The 50% cancellation fee applies if cancellation occurs more than 60 days before the invoice payable due date. A 100% cancellation fee applies and remains payable, if cancellation is less than 60 days before the invoice payable due  date. *The 50% deposit is strictly non-refundable on all orders and will be used to cover the costs we have incurred, including but not limited to, design consultations, sourcing & ordering materials and booking out our manufacturing time.

42.                   Subject to above, the cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods overtime (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.

43.                   To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision and email us at info@juniperandme.co.uk or send a recorded delivery letter to our registered business address. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation.

44.                   You can also electronically fill in and submit a cancellation request or any other clear statement of the Customer's decision to cancel the Contract on our website www.juniperandme.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.

45.                   To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

46.                   Except as set out below and excluding made-to-order and personalised bespoke orders, , if you cancel this Contract, we will reimburse to you all payments received from you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods supplied

47.                   We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount for that loss.

Timing of reimbursement

48.                   If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

a.   14 days after the day we receive back from you any Goods supplied, or

b.   (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

49.                   If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

50.                   We will make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

51.                   If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us at 17 Seymour Drive,,  Marden,  UK, TN12 9GS without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

52.                   For the purposes of these Cancellation Rights, these words have the following meanings:

a.   distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

b.   sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity

53.                   We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

54.                   Upon delivery, the Goods will:

a.   be of satisfactory quality;

b.   be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c.   conform to their description as set out in the contract above

55.                   It is not a failure to conform if the failure has its origin in your materials.

Website, Copyright & Instagram

56.                  All images, logos, wording and trademarks remain the property of Juniper & Me Ltd. We strictly prohibit the use of any of these on any platform or material without our explicit written consent.  We reserve the right to use any images on our website or for advertising or other purposes if tagged on Instagram using our hashtag #juniperandme_ or our account tag  @juniperandme_

Circumstances beyond the control of either party

57.                   In the event of any failure by a party because of something beyond its reasonable control:

a.   the party will advise the other party as soon as reasonably practicable; and

b.   the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Privacy

58.                   Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

59.                   These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.juniperandme.co.uk/privacy-cookie-policy) and cookies policy (https://www.juniperandme.co.uk/privacy-cookie-policy).

60.                   For the purposes of these Terms and Conditions:

a.   'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

b.   'GDPR' means the UK General Data Protection Regulation.

c.   'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

61.                   We are a Data Controller of the Personal Data we Process in providing Goods to you.

62.                   Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a.   before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.   we will only Process Personal Data for the purposes identified;

c.   we will respect your rights in relation to your Personal Data; and

d.   we will implement technical and organisational measures to ensure your Personal Data is secure.

63.                   For any enquiries or complaints regarding data privacy, you can e-mail: info@juniperandme.co.uk.

Excluding Liability

64.                   The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing Law, Jurisdiction & Complaints

65.                   The Contract (including any non-contractual matters) is governed by the law of England and Wales.

66.                   Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

67.                   We try to avoid any dispute, so we deal with complaints in the following way: If you would like to raise a complaint with Juniper & Me Ltd, please contact us to discuss and find a resolution. We will aim to respond to communications within 5 working days.

TERMS & CONDITIONS

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